This Privacy Policy explains how Vertex Labs USA collects, uses, shares, and protects information when you visit our website, place an order, or contact our support team.
Last updated: August 9, 2026
We may collect information that you provide directly to us when you place an order, contact support, submit a form, or otherwise interact with Vertex Labs.
This information may include your name, email address, shipping and billing information, order details, and communications with our support team.
When you place an order, information necessary to process and fulfill that order may be collected and shared with service providers that support payment processing, order fulfillment, shipping, email delivery, and related operations.
Vertex Labs does not intend to store complete payment-card information directly on its own servers when payment information is processed by a third-party payment provider.
When you use our website, certain technical information may be collected automatically, such as IP address, browser type, device information, pages visited, referring information, and general usage data.
This information may be used to maintain website security, troubleshoot problems, understand website performance, and improve the customer experience.
We may use personal information to process and fulfill orders, provide customer support, communicate about transactions, maintain website security, prevent fraud or misuse, improve our services, comply with legal obligations, and operate our business.
The following sections explain additional privacy practices that may apply when you use Vertex Labs.
We may share information with trusted service providers that perform services on our behalf, including payment processing, website hosting, database services, email delivery, shipping, fraud prevention, and other operational services.
These providers may access information only as reasonably necessary to perform services for Vertex Labs or as otherwise permitted by law.
Our website may use cookies and similar technologies that are necessary for website functionality, security, shopping-cart features, and other essential services.
If Vertex Labs later introduces additional analytics or advertising technologies, this Privacy Policy and any required privacy notices will be updated as appropriate.
We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business and transaction records, resolve disputes, prevent fraud, and comply with legal obligations.
Vertex Labs uses reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, or alteration.
No method of electronic transmission or storage can be guaranteed to be completely secure.
We may disclose information when reasonably necessary to comply with applicable law, legal process, regulatory requirements, enforce our policies, protect our rights or property, or protect the safety and security of our customers or services.
Vertex Labs services are not directed to children under 13, and we do not knowingly seek to collect personal information from children under 13 through this website.
Depending on applicable law and whether Vertex Labs is subject to a particular privacy requirement, California residents may have rights relating to access, correction, deletion, or information about certain uses or disclosures of their personal information.
Privacy requests may be submitted through Vertex Labs Support. We may need to verify certain information before completing a request. Rights and exceptions vary depending on applicable law.
If you have questions about this Privacy Policy or how your information is handled, contact our support team.