Frequently Asked Questions
Find answers to common questions about Vertex Labs products, testing, ordering, shipping, and policies.
How should products be stored?
Storage requirements may vary by product. Refer to the storage information provided on the individual product page and product labeling for the applicable guidance.
Are Vertex Labs products tested?
Vertex Labs is committed to providing product documentation and testing information for applicable products and batches. Testing claims and documentation are provided only where supported by the corresponding product or batch records.
Where can I find testing documentation or a COA?
Testing documentation and Certificates of Analysis will be made available through the Vertex Labs testing and COA area as applicable. Product-specific documentation may also be linked from individual product pages.
What payment methods do you accept?
Available payment methods are displayed securely during checkout. Payment options may vary depending on the payment methods currently supported by Vertex Labs.
How quickly are orders processed?
Most orders are processed within 1–2 business days. Processing times may be longer during periods of unusually high order volume or when additional order review is required.
Where does Vertex Labs ship?
Vertex Labs currently ships within the United States. Additional shipping destinations may be added in the future.
Can I change or cancel an order?
If you need to request a change or cancellation, contact Vertex Labs as soon as possible. Requests made before fulfillment begins may be accommodated, but changes or cancellations cannot be guaranteed once an order has entered processing or fulfillment.
What should I do if my order arrives damaged or incorrect?
Contact Vertex Labs within 7 days of delivery and include your order number along with clear photographs of the product and packaging. Our support team will review the issue and provide the appropriate next steps.
What is your return/refund policy?
Return and refund eligibility depends on the circumstances of the order. Please review the Vertex Labs Refund Policy for complete details regarding damaged items, incorrect orders, cancellations, and other refund requests.
Where can I find your policies?
Vertex Labs policies, including shipping, refunds, privacy, and terms, are available through the policy links located throughout the website and footer.
Still have a question?
Contact Vertex Labs for help with product documentation, orders, shipping, or general inquiries.